Frequently Asked Questions | MEO

Your MEO bill offers detailed or summarized information on TV, Net, Fixed and/or Mobile Phone consumption, top-ups or payments made using your MEO accounts. MEO bill explained

Subscribe to E-bill service in my MEO is simple and free of costs. Please do it by following this link or follow these steps:

If the registration through the link provided above didn’t work, please follow these steps:

1. Log in to or register for my MEO;
2. Click on the "Os meus produtos" button and select the product you want to add to the e-bill;
3. Click on "Ativar Fatura Eletrónica (PDF)";
4. Enter the email address where you want to receive the e-bill;
5. Enter your mobile number if you want to receive SMS alerts whenever e-bill are sent to your email;
6. Click on "Guardar Dados" > "Confirmar" to complete the subscription.

Subscribe to E-bill service on TV is simple and free of cost.

Please log in to my MEO on TV (press Menu key of your MEO remote control, select “Cliente” > “Área de Cliente”) and then follow these steps:

1. Choose "Faturação" > "Fatura Electrónica";
2. Select "Ativar" option;
3. Enter the email address where you want to receive the e-bill;
4. Enter your mobile number if you want to receive SMS alerts whenever e-bills are sent to your email;
5. Click on "Ativar" to complete the subscription.

If you are the contract owner or bill payer, you can pay your bill in the following ways:

• my MEO – i) Log in to or register for my MEO; ii) Click on the "Os meus produtos" button and choose the product you want to pay; Click on "Pagar", select a payment method, enter the amount to pay, and then click on "Avançar" to complete the order;
• Direct Debit - this is the simplest and most comfortable way to pay your bill. You can set up a direct debit through my MEO or on TV;
• ATM – Choose "Pagamentos" > "Outros serviços" > "Pagamento de serviços/compras";
• Homebanking - you can pay your invoice using online banking if you have this service available;
• MEO stores - bills can be paid in our stores in cash, by check, using a debit card or a VISA card;
• Payshop - you can pay in shops that have an agreement with the company Payshop;
• Check or money order – i) issue it to the order of MEO – Serviços de Comunicações e Multimédia, S.A.; ii) write your account number on the back; ii) send it by post to: MEO - Serviços de Comunicações e Multimédia, S.A.| Apartado 8230 | EC Cabo Ruivo | 1800-001 Lisboa;
• "MBWAY" - Log in to my my MEO, and click on "Pagar": i) Select the MB WAY payment method ii)Enter the mobile number associated iii)Select Continuar Compra iv)Enter the MB WAY app and in the "Notificações" menu you will find the "Pagamento"" notification, select "Aceitar".

You can set up a Direct Debit in my MEO. Please use this link o follow these steps:

1. Log in to or register for my MEO;
2. Click on the "Os meus produtos" button and select the product to which you want to add to the Direct Debit;
3. Click on "Débito Direto";
4. Click on "Ativar Débito Direto";
5. Enter the account holder name and NIB;
6. Click on "Ativar" to complete the subscription.

Set up a Direct Debit on TV is simple and free of cost.

Please log in to my MEO on TV (press Menu key of your MEO remote control, and select "Cliente" > "Área de Cliente") and then follow these steps:

1. Choose "Faturação" > "Débito Direto";
2. Select "Ativar" option;
3. Holder name will appear on the upper left corner of the screen;
4. Enter your IBAN;
5. Click on "Ativar" to complete the subscription.

You can top up your mobile phone or mobile broadband in the following ways:

• my MEO - Enter my MEO with your MEO ID > Saldo > Carregar > Select the amount and payment method (VISA or MBWay)
• ATM – Pagamentos > Outros serviços > Telemóveis > MEO;
• Homebanking – you can top up your phone or mobile broadband using online banking if you have this service available;
• MEO stores – you can also top up in your nearest MEO store. This service has a cost of 0,80 cents that is deducted from the charge amount.
• Payshop - Find the nearest Payshop Agent, CTT Shops or CTT Points here. This service has a cost of 0,80 cents that is deducted from the charge amount.

To check your pay-as-you-go card balance or find out when it must be topped up, please dial *#123# followed by the call key.

Log in to or register for my MEO, and then follow these steps:

• Click on the "Os meus produtos" button and choose your mobile phone. You will be redirected to the main page where you can check your balance and consumption details;
• Click on the "Movimentos de Saldos" button to check your pay-as-you-go card movements. Select a date range and the movement type you want to analyze (e.g., debits, consumption, charges, credits, points).

If you cannot access the Internet on your mobile phone, please follow these steps:

1. Check if your mobile data is connected;
2. Check if you have network
3. Check your balance by dialing *#123# on your phone
4. Turn your phone off and on

If Internet still not working on your phone, it could be a configuration problem. In this case, please access Sou Smart website and configure your phone.

If the issue persists call 16 209:

• Report a malfunction in my MEO (free call).
• Call 16 209 (check call costs).

If you are having trouble making voice calls, please follow these steps:

1. Make sure the card has balance or call bar available for the call you want by dialing * # 123 # and call key
2. Confirm that you have a network - a network failure may be the source of the problem
3. If you are trying to call an international number, confirm that you are entering the destination code correctly
4. Test the card on another mobile phone - if it works, the problem is with your device

If the issue persists:

• Call 16 209
• Visit a MEO Store

MEO bundles with mobile SIM card bring together TV, fixed internet, landline, mobile and mobile internet services in a single package with a single invoice to better manage your expenses.

Ask to be contacted for free or call 16 200 to schedule the moving day.

• M4 bundles include 4 services: TV, Telephone, Fixed Internet and Mobile.
• M3 bundle includes 3 services: TV, Telephone and Mobile.

There are also bundles without mobile phone service. Get to know all the MEO Bundles and choose the one that best suits your needs.

Get to know the MEO packages for your second home.

If you already have a MEO bundle, you can check it in my MEO.

Subscribe MEO bundles on our website and enjoy exclusive advantages or ask to be contacted for free. Alternatively, call 16 200 or go to a MEO store.

Find out the technology available at your address through the coverage test.

The installation is done by appointment, from Monday to Saturday, according to your preference. The planned time and duration are as follows:

This information corresponds to the majority of the installations and may vary according to the geographical area. By scheduling the installation you will be informed about the time and duration applicable to your installation.

Some TV Channels offer audio in different languages. Know how to sync an alternative language on your MEOBox.

Fiber and ADSL clients:

1. Press the "Opções" button
2. Navigate on the option menu using the directional buttons of your remote, and select "Idiomas Falados". Press "OK"
3. Select the language you pretend and press "OK"
4. On your screen it will appear the information "Alteração Efetuada" – Your alteration was successfully made

Satellite clients:

1. Press the "Menu" button
2. Select "Configuração" and in the "Som" option, choose the language you pretend
3. Your selected option will be available

Subscribe channels and TV services (Fiber or ADSL clients):

1. Access to "Menu" > "Cliente" > "Canais e Serviços TV"
2. Choose the channels or TV services you pretend to subscribe and select "Subscrever" or press the Yellow button on your MEO remote
3. You can also subscribe channels or TV services in meo.pt

Cancel channels:

1. Access to "Menu" > "Cliente" > "Canais e Serviços TV" > "Pessoal"
2. Choose the channels or TV services that you intend to cancel and select "Cancelar a Subscrição" or press the Yellow button of your MEO remote

You can only cancel a channel that you have subscribe for, at least, 30 days (except campaigns where the loyalty period may be superior).

To know more about which channels you subscribed, access to "Menu" > "Cliente" > "Canais e Serviços TV > "Pessoal"

Subscribe channels and TV services (Satellite clients):

To subscribe or cancel channels, or to know more about the ones you subscribed, call 16 200 (check call costs). You can also subscribe channels in meo.pt. The Satellite MEO Box does not allow to subscribe channels.

You can only cancel a channel that you have subscribed for, at least, 180 days (except campaigns where the loyalty period may be superior).

The MEO Go service provides various products that you can activate according to the MEO service you subscribed

• Activate the MEO Go or MEO Go Multi on the meogo.pt website if you have the MEO TV service.

Depends on the product you have subscribed.

• MEO Go or MEO Go Multi, access the meogo.pt website or the MEO Go app with the same user credentials that you have used to register the MEO services in my MEO.

In case you are not registered in my MEO, register here.

• MEO Go Mobile, access to the MEO Go app on your smartphone using the SIM Card where you have activated the service and choose the option "Entrar com MEO Go Mobile". You can also access through the portal meogo.pt/mobile.

The credentials you use to access the meogo.pt website or MEO Go app are the same that you use to access my MEO and other digital services from MEO (except the MEO Go Mobile service where the authentication is made with your SIM Card)

In any moment you can change these credentials on the ID MEO website. In case you do not remember your email and/or password, choose the option "Esqueci-me do email ou password" and follow the steps to recover your credentials or set a new password.

To use the MEO WiFi you need to be registered in my MEO and possess a product that includes the MEO WiFi service. In case you do not have a product with these characteristics, you can purchase temporary access vouchers in the online store.

When finding and connecting to a MEO WiFi hotspot, you will be redirected to the MEO WiFi website so you can introduce your authentication creditials. These credentials match with the username and password that you have used to register in my MEO. If your account is valid you will be ready to access the internet.

The management of the MEO access to the Community Hotspot is made through my MEO.

By being part of this community, you have the possibility of using MEO WiFi in more than 1.000.000 hotspots in Portugal.

The security guaranty of the MEO service is obtained through a specific IP address and dedicated bandwidth to that network, not interfering in the quality of the domestic network. It is mandatory the authentication of all users in the MEO WiFi network, which guarantees an additional security level.

To deactivate your hotspot call 16 200 or visit a MEO store.

There are two WiFi networks. The private network (e.g. “MEO-123456” or other customizable SSID) an the public network (with the “MEO-WiFi” SSID). By belonging to the community of hotspots MEO WiFi, you have the advantage of being able to access 1.000.000 hotspots in Portugal.

The community of hotspots MEO WiFi is sustained in the access to the MEO Fiber that allows at maximum 5 simultaneous users in each hotspot. This way, we insure that the MEO Fiber access maintains all of its quality, security and privacy in your domestic network.

They are installed in public places like hotels, restaurants, coffee shops, terraces, post offices, malls, conference centers, stadiums and others. In these places there are 2 SSID: the "MEO-WiFi-Premium" and the "MEO-WiFi.x"

To access wireless networks out of home, MEO provides 1.000.000 hotspots in Portugal, in a network of public hotspots through the MEO WiFi service.

The hotspots of the MEO WiFi network (public WiFi) are identifiable by the following network names (SSID):

• MEO-WiFi-Premium;
• MEO-WiFi (Community Hotspot)