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Understanding my MEO bill
Your MEO bill offers detailed or summarized information on TV, Net, Fixed and/or Mobile Phone consumption, top-ups or payments made using your MEO accounts. MEO bill explained
How can I subscribe to E-bill service in my MEO?
Subscribe to E-bill service in my MEO is simple and free of costs. Please do it by following this link or follow these steps:
If the registration through the link provided above didn’t work, please follow these steps:
How can I subscribe to E-bill service on TV?
Subscribe to E-bill service on TV is simple and free of cost.
Please log in to my MEO on TV (press Menu key of your MEO remote control, select “Cliente” > “Área de Cliente”) and then follow these steps:
How do I pay my bill?
If you are the contract owner or bill payer, you can pay your bill in the following ways:
How do I set up a Direct Debit in my MEO?
You can set up a Direct Debit in my MEO. Please use this link o follow these steps:
How do I set up a Direct Debit on TV?
Set up a Direct Debit on TV is simple and free of cost.
Please log in to my MEO on TV (press Menu key of your MEO remote control, and select "Cliente" > "Área de Cliente") and then follow these steps:
How can I top up my mobile phone or mobile broadband?
You can top up your mobile phone or mobile broadband in the following ways:
How do I check my pay-as-you-go card balance and know when I should make my next top up?
To check your pay-as-you-go card balance or find out when it must be topped up, please dial *#123# followed by the call key.
How do I check my pay-as-you-go card balance and movements in my MEO?
Log in to or register for my MEO, and then follow these steps:
What should I do if I cannot access the Internet on my mobile?
If you cannot access the Internet on your mobile phone, please follow these steps:
If Internet still not working on your phone, it could be a configuration problem. In this case, please access Sou Smart website and configure your phone.
If the issue persists call 16 209:
What should I do if I cannot make calls on my mobile?
If you are having trouble making voice calls, please follow these steps:
If the issue persists:
Which TV channels MEO bundles offer me?
MEO bundles with mobile SIM card bring together TV, fixed internet, landline, mobile and mobile internet services in a single package with a single invoice to better manage your expenses.
Ask to be contacted for free or call 16 200 to schedule the moving day.
There are also bundles without mobile phone service. Get to know all the MEO Bundles and choose the one that best suits your needs.
Get to know the MEO packages for your second home.
If you already have a MEO bundle, you can check it in my MEO.
How to subscribe MEO service?
Subscribe MEO bundles on our website and enjoy exclusive advantages or ask to be contacted for free. Alternatively, call 16 200 or go to a MEO store.
Find out the technology available at your address through the coverage test.
What are the MEO service installation hours and duration?
The installation is done by appointment, from Monday to Saturday, according to your preference. The planned time and duration are as follows:
This information corresponds to the majority of the installations and may vary according to the geographical area. By scheduling the installation you will be informed about the time and duration applicable to your installation.
Sync alternative language
Some TV Channels offer audio in different languages. Know how to sync an alternative language on your MEOBox.
Fiber and ADSL clients:
Subscribe and cancel Channels and TV services
Subscribe channels and TV services (Fiber or ADSL clients):
You can only cancel a channel that you have subscribe for, at least, 30 days (except campaigns where the loyalty period may be superior).
To know more about which channels you subscribed, access to "Menu" > "Cliente" > "Canais e Serviços TV > "Pessoal"
Subscribe channels and TV services (Satellite clients):
To subscribe or cancel channels, or to know more about the ones you subscribed, call 16 200 (check call costs). You can also subscribe channels in meo.pt. The Satellite MEO Box does not allow to subscribe channels.
You can only cancel a channel that you have subscribed for, at least, 180 days (except campaigns where the loyalty period may be superior).
Activate MEO Go
The MEO Go service provides various products that you can activate according to the MEO service you subscribed
What are my login credentials?
Depends on the product you have subscribed.
In case you are not registered in my MEO, register here.
Change or recover your login credentials to MEO Go
The credentials you use to access the meogo.pt website or MEO Go app are the same that you use to access my MEO and other digital services from MEO (except the MEO Go Mobile service where the authentication is made with your SIM Card)
In any moment you can change these credentials on the ID MEO website. In case you do not remember your email and/or password, choose the option "Esqueci-me do email ou password" and follow the steps to recover your credentials or set a new password.
How to use the MEO WiFi
To use the MEO WiFi you need to be registered in my MEO and possess a product that includes the MEO WiFi service. In case you do not have a product with these characteristics, you can purchase temporary access vouchers in the online store.
When finding and connecting to a MEO WiFi hotspot, you will be redirected to the MEO WiFi website so you can introduce your authentication creditials. These credentials match with the username and password that you have used to register in my MEO. If your account is valid you will be ready to access the internet.
How to manage the MEO WiFi – Hotspot Community
The management of the MEO access to the Community Hotspot is made through my MEO.
By being part of this community, you have the possibility of using MEO WiFi in more than 1.000.000 hotspots in Portugal.
The security guaranty of the MEO service is obtained through a specific IP address and dedicated bandwidth to that network, not interfering in the quality of the domestic network. It is mandatory the authentication of all users in the MEO WiFi network, which guarantees an additional security level.
To deactivate your hotspot call 16 200 or visit a MEO store.
What are the hotspots of the MEO WiFi Community
There are two WiFi networks. The private network (e.g. “MEO-123456” or other customizable SSID) an the public network (with the “MEO-WiFi” SSID). By belonging to the community of hotspots MEO WiFi, you have the advantage of being able to access 1.000.000 hotspots in Portugal.
The community of hotspots MEO WiFi is sustained in the access to the MEO Fiber that allows at maximum 5 simultaneous users in each hotspot. This way, we insure that the MEO Fiber access maintains all of its quality, security and privacy in your domestic network.
What are MEO WiFi Premium hotspots
They are installed in public places like hotels, restaurants, coffee shops, terraces, post offices, malls, conference centers, stadiums and others. In these places there are 2 SSID: the "MEO-WiFi-Premium" and the "MEO-WiFi.x"
Types of MEO WiFi hotspots and where to find them
To access wireless networks out of home, MEO provides 1.000.000 hotspots in Portugal, in a network of public hotspots through the MEO WiFi service.
The hotspots of the MEO WiFi network (public WiFi) are identifiable by the following network names (SSID):