Contacts | MEO

Customer Support Line

Select the support line you need to contact and check the associated costs and schedules.

Have your questions answered by our staff.

  • Customer support and billing

    Clarify questions or ask for information about your MEO service.

    Everyday

    24h/day

    961 001 620

    Cost of a call to the mobile network, according to your tariff, in Portugal and while roaming.

    Roaming +351 961 001 620
    Cost of a call to Portugal according to basic roaming tariff. In zone 1 the cost is the same as a national voice call.

    16200

    From MEO Fixed and Mobile Network:
    Free call to automatic service, sales and technical support. Personalized service for other matters, 20 cents per minute for tariffs that include calls to the MEO network, or the cost of a call to the MEO network in other cases. Maximum value of €2 per call.

    From other networks:
    50.9 cents per minute with a maximum value of €5.94 per call.
    The values shown include VAT at the rate of 23%.

  • Technical Support

    Report technical difficulties or failures on your fixed and mobile MEO services.

    Everyday

    24h/day

    213 580 144

    Cost of a call to the fixed network, according to your tariff, in Portugal and while roaming

    Roaming, +351 213 580 144
    Cost of a call to Portugal according to basic roaming tariff. In zone 1 the cost is the same as a national voice call.

    16209

    From MEO Fixed and Mobile Network:
    Free call to automatic service, sales and technical support. Personalized service for other matters, 20 cents per minute for tariffs that include calls to the MEO network, or the cost of a call to the MEO network in other cases. Maximum value of €2 per call.

    From other networks
    50.9 cents per minute with a maximum value of €5.94 per call.
    The values shown include VAT at the rate of 23%.

  • Line of information on roaming services

    Information on roaming and membership fees for voice and data packages for roaming use.

    Everyday

    24h/day

    961 000 083

    Free call

    12083

    Free call

  • Line of information on roaming services

    Information on roaming and membership fees for voice and data packages for roaming use.

    Everyday

    24h/day

    961 000 083

    Free call

    12083

    Free call

  • Portability Line

    Find out which operator a number belongs to or the tariff for ported numbers.

    Everyday

    24h/day

    800 962 029

    Free call

    12083

    Free call

Join MEO and MEO CARE Customer Support

  • Join MEO and MEO CARE Customer Support

    Join MEO and MEO CARE services Information and request for MEO CARE services.

    Everyday

    24h/day

    800 200 400

    Free Call

Dedicated Hotlines

  • Customer Support  MEO Energia

    Support for join requests, moving house, contract changes or billing in. Support in membership requests, moving house, contract changes or billing.

    Business days

    from 9 am. to 6 pm.

    800 028 028

    Free call

  • Customized information service

    Accessible from fixed and mobile networks, with personalized service, it offers the following national information, without limit per call: Contacts, addresses, postal codes, emails, url of sites, geographical coordinates and more.

    Everyday

    24h/day

    1820

    From MEO Fixed Network
    73.8 cents for the initial 30 seconds period. After the initial period, 43 cents per minute, for the first 5 minutes and 12.3 cents per minute for following minutes.

    From MEO Mobile Network
    86,1 cents for the initial 30 seconds period. After the initial period, 55.35 cents per minute, for the first 5 minutes and 30.75 cents per minute for following minutes.
    Per-second pricing after time credit.

  • Am Smart - Technological support

    Help resolve issues with your smartphone, tablet, or router.Example: install applications, activate parental control, clean and prevent viruses or synchronize with other devices.

    Everyday

    24h/day

    16202

    44.99 cents per minute.

  • Altice Foundation Line

    Altice Foundation line of support exclusively for technologies of accessibility to telecommunications. Exclusive for customers with special needs.

    Business days

    from 9 am. to 6 pm.

    800 206 206

    Free call

  • Public Payphones and Hello Card

    Information about the Hello Card or reporting malfunctions at public payphones.

    Everyday

    24h/day

    800 202 202

    Free call

  • Call Sign Language Portuguese-Servilin

    The videocall to 12472

    You can contact the customer service lines using Serviin, an interpreter service in Portuguese Sign Language.

    Business days

    from 9 am. to 11 pm.

    12472

    1 cent per minute

The values shown include VAT at the rate of 23%.

 

 

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