BPO Solutions - BPO | MEO Empresas
BPO - Business Process Outsourcing. Integrated solutions to support business transformation with consulting, leveraging telecom footprint.
|
| BPO - Business Process Outsourcing |
|
| bpo en header integrated solutions |
| bpo en header integrated solutions |
|
|
|
|
|
|
|
| 1 |
| Integrated Solutions for your business |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en integrated solutions |
| bpo en integrated solutions |
|
| Integrated solutions to make your business more competitive |
|
Have a single partner, specialist in management of support processes and in the implementation and optimization of operations and guarantee the success of your business and the satisfaction of your Stakeholders.
Know our solutions and the advantages of having services provided from Portugal.
|
|
|
|
| 1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en contact center |
| bpo en contact center |
|
| Contact Center |
|
Integrated solutions according to each clients needs, working with our own Contact Center infrastructure or with the customer's infrastructure. |
|
|
|
| 1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en contact center frontoffice |
| Frontoffice Solutions |
|
|
Call for reception and registration and for treatment and following requests. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en contact center backoffice |
| Backoffice Solutions |
|
|
Manage requests and complaints and data entrys solutions. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en contact center outbound |
| Outbound Solutions |
|
|
Telephone campaigns, update data base, satisfaction surveys and schedules management. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en contact center telemarketing |
| Telemarketing Solutions |
|
|
Sales, commercial leads and follow up, loyalty and clients retention. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en finantial solutions intro |
| bpo en finantial solutions intro |
|
| Financial Solutions |
|
Solutions to support central billing Party and Purchase to Pay services.
|
|
|
|
| 1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en finantial solutions purchase |
| Purchase-to-Pay (P2P) |
|
|
Processes and technologies fully integrated, from needs identification to planning, budgeting, procurement, accounting and payment. Total accounting information and reporting related to the P2P processes. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en finantial solutions cbp |
| Central Billing Party (CBP) |
|
|
Simplify your business with billing and payments between suppliers and customers, improving the efficiency when multiple parties are in place. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en document process intro esq |
| bpo en document process intro esq |
|
| Document and Process Management |
|
Services and technology for documents and processes dematerialization. |
|
|
|
| 1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en document process innovation |
| Innovation |
|
|
Provide scanning and character recognition, including OCR - Optical Character Recognition, and gathering information of different sources (physical and digital). |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en document process efficiency |
| Efficiency |
|
|
Typification and classification of documents, definition of workflows, digital information in a web portal and integration into the ERP of our customers. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en document process bpm |
| BPM |
|
|
Through Business Process Management, it is possible to manage information & report to our customers. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en human resources intro |
| bpo en human resources intro |
|
| Human resources management |
|
A HR solution, based on an accurate maintenance of master data (organization and employees) and payroll timesheets as well as a legal and tax compliance. |
|
|
|
| 1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en human resources selfservice |
| Self-service Portal |
|
|
A self-service HR Portal that allows managers and employees, to update and manage their own data and absence. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en human resources results |
| Results |
|
|
it is possible to consult reports and KPI’s everyday at any time. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en clients |
| >185 |
|
|
|
|
|
|
|
| 1.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en ftes |
| +1.600 |
|
|
|
|
|
|
|
| 2.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en languages |
| 30 |
|
|
|
|
|
|
|
| 3.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en inbound calls |
| +4M |
|
|
|
|
|
|
|
| 4.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en documents |
| +500M |
|
|
Archived documents per year |
|
|
|
|
| 5.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en payroll |
| 2.000 |
|
|
Payroll processing per month |
|
|
|
|
| 6.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en emails |
| +800k |
|
|
Emails per year |
|
|
|
|
| 7.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en outbound calls |
| +2M |
|
|
|
|
|
|
|
| 8.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en issued documents |
| +500K |
|
|
Issued documents per year |
|
|
|
|
| 9.00000000000000 |
|
|
|
|
|
|
|
|
|
|
|
| bpo en bennefits |
| bpo en bennefits |
|
| MEO Empresas BPO approach Benefits |
|
|
|
|
|
| 1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en leading |
|
| Leading technological solutions |
|
|
|
|
|
|
| 9.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en information |
|
| Information, report and monitoring |
|
|
|
|
|
|
| 8.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en efficient |
|
| Efficient customer service |
|
|
|
|
|
|
| 7.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en continuous |
|
| Continuous improvement framework |
|
|
|
|
|
|
| 6.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en general |
|
| General data protection regulation compliant (EU 2016/679) |
|
|
|
|
|
|
| 5.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en detailed process |
|
| Detailed process documentation |
|
|
|
|
|
|
| 4.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en framework |
|
| A well planned service transition framework |
|
|
|
|
|
|
| 3.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en flexible business |
|
| Flexible business model |
|
|
|
|
|
|
| 2.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en data center |
|
| Top tier Data Center network operating on a global scale |
|
|
|
|
|
|
| 10.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en effective cost |
|
| Effective cost reduction |
|
|
|
|
|
|
| 1.00000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en geographic |
| Geographic coverage |
|
|
European presence providing proximity to business, legal compliance and the opportunity to deliver disaster recovery and distributed IT environments. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en scale |
| Scale |
|
|
Benefits from more than 41 k sqm of unique certified and secure facilities.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en services coverage |
| Services coverage |
|
|
Broad scope of IT & Cloud Services, addressing market needs from traditional IT, hybrid and cloud managed environments. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en reduced time to market |
| Reduced time to market |
|
|
By repositioning existing offers and know-how and complementing portfolio thanks to co-branding partnerships. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en globally integrated slas |
| Globally integrated SLAs |
|
|
Capability to present global SLAs for applications, with network and IT/IS integration. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en security |
| Security |
|
|
Global security procedures across data canters providing the same reliability and continuity across geographies. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en cost reduction |
| Cost Reduction |
|
|
Higher scale allows global cost optimizations by shared geographical operations and communications. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en optimized manages services |
| Optimized manages Services |
|
|
Benefit from synergies and unique management knowledge with global certified support teams. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en natixis |
| bpo en natixis |
|
|
|
“In order to focus on our technological center’s high performance, we rely on a specialized partner, MEO Empresas, to ensure that all support functions are always fully assured and aligned with Natixis' strategy in Portugal. ”
Nathalie Risacher
Senior Country Manager
Natixis in Portugal |
|
|
|
| 1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en partners aicep |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en partners pccuk |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo parceiro ccilf |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en need more information |
| bpo en need more information |
|
| Need more information? |
|
We're here to help you find the perfect solution that fulfills all your business needs. |
|
|
|
| 1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| bpo en tier design |
|
|
|
|
|
|
|
|
| 11.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en tier facility |
|
|
|
|
|
|
|
|
| 12.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en usgbc platinum |
|
|
|
|
|
|
|
|
| 13.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en usgbc gold |
|
|
|
|
|
|
|
|
| 14.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en data cloud awards 2018 |
|
|
|
|
|
|
|
|
| 15.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en brill awards |
|
|
|
|
|
|
|
|
| 16.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en iso 20000 |
|
|
|
|
|
|
|
|
| 17.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en iso 27001 |
|
|
|
|
|
|
|
|
| 18.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en premio sap hana |
|
|
|
|
|
|
|
|
| 19.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en premio cloud services |
|
|
|
|
|
|
|
|
| 20.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en premio hosting services |
|
|
|
|
|
|
|
|
| 21.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en iso 9001 |
|
|
|
|
|
|
|
|
| 22.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en iso 14001 |
|
|
|
|
|
|
|
|
| 23.0000000000000 |
|
|
|
|
|
|
|
|
|
| bpo en iso 18001 |
|
|
|
|
|
|
|
|
| 24.0000000000000 |
|
|
|
|
|
|
|
|