BPO Solutions - BPO | MEO Empresas

BPO - Business Process Outsourcing. Integrated solutions to support business transformation with consulting, leveraging telecom footprint.

 

 

bpo en francais link

 

 

BPO - Business Process Outsourcing
bpo en header integrated solutions
bpo en header integrated solutions
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Integrated Solutions for your business

 

 

bpo en integrated solutions
bpo en integrated solutions
Integrated solutions to make your business more competitive
Have a single partner, specialist in management of suppor​t processes and in the implementation and optimization of operations and guarantee the success of your business and the satisfaction of your Stakeholders.
Know our solutions and the advantages of having services provided from Portugal.
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bpo en tabs
bpo en tabs
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bpo en contact center
bpo en contact center
Contact Center
Integrated solutions according to each​ clie​nts needs, working with our own Contact Center infrastructure or with the customer's infrastructure.
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bpo en contact center frontoffice
Frontoffice Solutions

Call for reception and registration and for treatment and following requests.​

bpo en contact center backoffice
Backoffice Solutions

Manage requests and complaints and data entrys solutions.​

bpo en contact center outbound
Outbound Solutions

Telephone campaigns, update data base, satisfaction surveys and schedules management.​

bpo en contact center telemarketing
Telemarketing Solutions

Sales, commercial leads and follow up, loyalty and clients retention.​

 

 

bpo en finantial solutions intro
bpo en finantial solutions intro
Financial Solutions

​Solutions to support central billing Party and Purchase to Pay services.

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bpo en finantial solutions purchase
Purchase-to-Pay (P2P)

Processes and technologies fully integrated, from needs identification to planning, budgeting, procurement, accounting and payment. Total accounting information and reporting related to the P2P processes.​

bpo en finantial solutions cbp
Central Billing Party (CBP)

Simplify your business with billing and payments between suppliers and customers, improving the efficiency when multiple parties are in place.​

 

 

bpo en document process intro esq
bpo en document process intro esq
Document and Process Management
Services and technology for documents an​d processes dematerialization.
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bpo en document process innovation
Innovation

Provide scanning and character recognition, including OCR - Optical Character Recognition, and gathering information of different sources (physical and digital).​

bpo en document process efficiency
Efficiency

Typification and classification of documents, definition of workflows, digital information in a web portal and integration into the ERP of our customers.​

bpo en document process bpm
BPM

Through Business Process Management, it is possible to manage information & report to our customers.​

 

 

bpo en human resources intro
bpo en human resources intro
Human resources management

A HR solution, based on an accurate maintenance of master data (organization and employees) and payroll timesheets as well as a legal and tax compliance.

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bpo en human resources selfservice
Self-service Portal

A self-service HR Portal that allows managers and employees, to update and manage their own data and absence.​

bpo en human resources results
Results

it is possible to consult reports and KPI’s everyday at any time.​

 

 

bpo en clients
>185

BPO clients

1.00000000000000
bpo en ftes
+1.600

FTEs dedicated to BPO

2.00000000000000
bpo en languages
30

Spoken languages

3.00000000000000
bpo en inbound calls
+4M

Inbound calls per year

4.00000000000000
bpo en documents
+500M

Archived documents per year

5.00000000000000
bpo en payroll
2.000

Payroll processing per month

6.00000000000000
bpo en emails
+800k
Emails p​​er year
7.00000000000000
bpo en outbound calls
+2M

Outbound calls per year

8.00000000000000
bpo en issued documents
+500K

Issued documents per year

9.00000000000000

 

 

bpo en bennefits
bpo en bennefits
MEO Empresas BPO approach Benefits
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bpo en leading
Leading technologi​cal solutions
9.00000000000000
bpo en information
Information, report​ and monitoring
8.00000000000000
bpo en efficient
Efficient cust​omer service
7.00000000000000
bpo en continuous
Continuous improveme​nt framework
6.00000000000000
bpo en general
General data prot​ection regulation compliant (EU 2016/679)
5.00000000000000
bpo en detailed process
Detail​ed p​rocess​ documentation​
4.00000000000000
bpo en framework
A well planned service tr​a​nsition framework
3.00000000000000
bpo en flexible business
Flexible ​bus​iness model
2.00000000000000
bpo en data center
Top tier Data Center netw​ork ​operating on a global scale
10.0000000000000
bpo en effective cost
Effective cost reduc​tion
1.00000000000000

 

 

bpo en geographic
Geographic coverage
European presence providing proximity to business, legal compliance and the opportunity to deliver disast​er recovery and distributed IT environments.
bpo en scale
Scale
Benefits from more than 41 k sqm of unique certified and secure facilities.​
bpo en services coverage
Services coverage
Broad scope of IT & Cloud Services, addressing​ market needs from traditional IT, hybrid and cloud managed environments.
bpo en reduced time to market
Reduced time to market
By repositioning existing offers and know-how and complementing portfolio th​anks to co-branding partnerships.
bpo en globally integrated slas
Globally integrated SLAs
Capability to present global SLAs for​ applications, with network and IT/IS integration.
bpo en security
Security
Global security procedures across data canters providing the same​ reliability and continuity across geographies.
bpo en cost reduction
Cost Reduction
Higher scale allows global cost optimizations by shared geograp​hical operations and communications.
bpo en optimized manages services
Optimized manages Services
Benefit from synergies and unique management​ knowledge with global certified support teams.

 

 

bpo en natixis
bpo en natixis

“In order to focus on our technological center’s high performance, we rely on a specialized partner, MEO Empresas, to ensure that all support functions are always full​y assured and aligned with Natixis' strategy in Portugal. ”

Nathalie Risacher
Senior Country Manager
Natixis in Portugal

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bpo en partners aicep
bpo en partners pccuk
bpo parceiro ccilf

 

 

bpo en need more information
bpo en need more information
Need more information?

We're here to help you find the perfect solution that fulfills​ all your business needs.​

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bpo en tier design
11.0000000000000
bpo en tier facility
12.0000000000000
bpo en usgbc platinum
13.0000000000000
bpo en usgbc gold
14.0000000000000
bpo en data cloud awards 2018
15.0000000000000
bpo en brill awards
16.0000000000000
bpo en iso 20000
17.0000000000000
bpo en iso 27001
18.0000000000000
bpo en premio sap hana
19.0000000000000
bpo en premio cloud services
20.0000000000000
bpo en premio hosting services
21.0000000000000
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22.0000000000000
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23.0000000000000
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24.0000000000000